FAQs

To help you plan your day out at the showground, we have compiled a list of our most frequently asked visitor questions. If you have a question which is not answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Can I book my tickets online?
Tickets can be booked in advance on our website by clicking here. Alternatively you can purchase tickets on the day of the show at our Box Office, which will be situated at the entrance to the show. However, due to capacity restrictions on this year’s show, we advise booking tickets in advance as tickets are selling extremely quickly and we do not expect tickets to be available on the gate. For full ticket prices click here.

Can I book tickets over the phone?
Yes, the number to call is 0333 242 7912. Lines are open Monday – Friday excluding Bank Holidays. The cost to call 0333 numbers is the same as calling a normal local or national landline. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will normally be included free of charge.

I’m having problems with my ticket booking – what should I do?
If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. On show days, lines will be open from 8am to 11am. The cost to call 0333 numbers is the same as calling a normal local or national land line. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will normally be included free of charge.

I’ve booked the wrong date on my tickets! Can I amend the booking?
Yes, please contact our Ticket Support Team at RedBox with your Booking Reference Number and the team will be able to assist you. Ticket day exchanges can only be made up until 5pm on Thursday 14th July 2022. Please note that tickets are limited and once tickets have sold out, you will no longer be able to swap your day of entry. Email support@yourticketbooking.com or call 0333 242 7912.

I don’t have access to a printer and/or can’t print my tickets – can I still come to the show?
Ideally we prefer all of our customers to print their tickets, but if you are unable to print the tickets, we do also accept viewing on smartphones.

I can’t find my ticket confirmation email – what should I do?
Sometimes our ticket confirmation emails end up in people’s junk mail (we try not to take it personally). Follow this link to the ticket booking page, scroll to the bottom of the page and then click on ‘Resend My Email’. Your tickets should be resent through to you. For further assistance, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays.

I can no longer attend – can I get a refund?
We’re sorry if you can’t join us but all ticket sales are final and non-refundable.

Is there an additional charge for parking?
No, parking at the Norfolk Showground is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.

How far is the car park from the Showground entrance?
The main car park is about a five minute walk to the Showground entrance.

Are there parking facilities for those who need accessibility?
Yes. The spaces are as close as possible to the Showground entrance. Please ask staff on arrival and they will direct you to these spaces. However, we advise arriving early as Blue Badge parking is limited and allocated on a first come, first served basis.

Does the show take place inside or outside?
The Norfolk Garden Show takes place outside on the Norfolk Showground.

What’s the ground like?
The ground that the show will be taking place on is flat with concrete paths.

Are dogs allowed in the grounds?
Dogs on leads are allowed on the Showground. Guide dogs for the blind or for the hard of hearing are welcome in all areas. Please respect our surroundings and pick up any waste after your dog and dispose of it in the dog litter bins that are situated in various places around the Showground.

Will food be available at the show?
Yes, there will be an array of stands selling a selection of food and refreshments.

Is picnicking allowed?
Yes, you are welcome to picnic in any public areas of the Showground.

Can I enter the show more than once during my visit?
Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit.